What happens once I place an order?
Order Confirmation – Once you place an order, you’ll receive an email from us confirming we’ve received your order. This means that your order has been processed in our system and we’ve pre-authorised your credit card for the purchase.
Order Shipment – Once all confirmed, we reach out to our suppliers to confirm that the stock is available and ready for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorisation on your credit card and confirm this via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Tracking - We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided at the check out. If you have any questions or concerns regarding your order, feel free to follow up with us at email@example.com.
What type of shipping companies do you use?
We use the most professional transport companies and furniture removalists in Australia, so you can be sure that your shipment will be treated with the utmost safety and care.
Deliveries for non-bulky, smaller or non-fragile goods are to your front door via a traditional courier service.
Deliveries for bulky or fragile goods requires a special degree of handling and care. We use professional furniture removalists who will call to confirm a time for delivery and take extra care throughout the entire delivery process. Your item/s will be hand unloaded to front door by professional furniture handlers to ensure that your items arrive safely.
What if the item is damaged?
Please inspect the packaging of your item(s) as soon as the delivery arrives. If you notice any damage you should make note of it when signing for delivery.
If your item(s) do arrived damaged, please send images and details though to firstname.lastname@example.org and we will process an insurance claim on your behalf.
What if I want to cancel the order?
Had a change of heart? All orders can be cancelled if they have not yet shipped from the supplier’s warehouse. Refunds will be issued to the original credit card that you use when placing your order.
If the item has shipped, we will do our best to work with our suppliers to obtain the best possible outcome for you. Please email us at email@example.com along with your reason for the return and we will discuss with the supplier on your behalf.
If I’m not home to receive the order, what will happen?
If you would like your order left without the carrier obtaining a signature, please indicate this in the special instructions box when placing your order. Unfortunately, we are unable to take responsibility for orders left unattended, so we recommend that you use this option only if it’s safe to do so.
For the larger / bulkier items, we understand that it not always easy to wait at home for your delivery! Our shipping companies will normally communicate with you directly as to the best day and time for you to receive delivery the day prior.
If you have any further questions or concerns regarding shipping, please don't hesitate to contact us on firstname.lastname@example.org.